Washington State Security Guard License Practice Exam

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Which of the following items best describes paraverbal communication?

Tone, pitch, cadence and pacing
Volume of the voice
Body language
Firmness in direct proportion to the level of resistance received

The correct answer is: Tone, pitch, cadence and pacing

Paraverbal communication refers to the non-verbal elements of communication that are used to modify meaning and convey emotion. These include the tone of voice, pitch (how high or low the voice is), cadence (rhythm and inflection of speech), and pacing (the speed at which we speak). By carefully managing these aspects in communication, a person can greatly influence how their message is received and interpreted. For example, the same message expressed with a friendly tone of voice and relaxed pacing will be received differently from one expressed with a harsh tone and rapid pacing. Therefore, the best description of paraverbal communication is tone, pitch, cadence and pacing.