Washington State Security Guard License Practice Exam

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Practice this question and more.

What essentials should you have when answering the phone at your site?

Have a pen and notebook with you at the phone
Greet the caller along with identifying yourself and the company
Smile as you pick up the phone
All of the above

The correct answer is: Greet the caller along with identifying yourself and the company

When answering the phone at your site, greeting the caller and identifying yourself along with the company is crucial for both professionalism and effective communication. This practice establishes a welcoming tone and reassures the caller that they are speaking with a representative of the organization. It also helps to create a positive first impression, which is essential in customer service and security roles. Having proper identification fosters trust and clarity in the conversation. When a caller knows they are speaking with a knowledgeable and approachable individual representing the company, it enhances the overall experience and can help to de-escalate any potential issues. While having a pen and notebook and smiling while answering the phone can be beneficial as well, the primary focus should be on greeting and identification, as they lay the foundation for the call and set the stage for effective communication.