What should a security guard do when confronted by an aggressive individual?

Remaining calm and avoiding escalation is crucial when confronted by an aggressive individual. In high-stress situations, maintaining composure can prevent the situation from worsening. An aggressive person may be feeling vulnerable or threatened; thus, a calm demeanor helps to de-escalate tension. By not reacting negatively to the individual's aggression, a security guard can potentially diffuse the situation through verbal communication, using a steady tone and approach.

Taking a defensive posture or raising one’s voice could provoke further aggression, making the situation more dangerous. It's essential for security personnel to prioritize safety, both for themselves and for others in the vicinity, by using non-confrontational techniques. Remaining calm also allows the guard to assess the situation effectively and make better decisions on how to proceed, including when it might be necessary to call for backup or involve law enforcement if the situation escalates beyond control.