What should a security guard do when faced with hostile behavior?

The best approach for a security guard when faced with hostile behavior is to de-escalate where possible, assess the threat, and follow established protocols. This method focuses on first calming the situation and preventing it from escalating further, which is key in maintaining safety for both the security personnel and individuals involved. By assessing the threat, the guard can gauge the level of danger and decide on the appropriate response based on the severity of the situation and the guidelines set by their training and their employer’s protocols.

Following established protocols is also critical, as these guidelines are designed to ensure the safety of all parties, provide clear steps to manage conflicts, and outline the procedures for different scenarios. This systematic approach also helps the security guard remain composed and effective during potentially volatile situations, thereby facilitating better outcomes.